I have never used gas, why do I keep charging?

DiamondWu
Semiconductor
1 Reply 73 Views

I have moved into my current address on December 20 last year and have never used gas in the past five months. Why do I keep getting billed? I didn't pay much attention to the first two bills, thinking they were account opening fees, so I paid them. When the third bill came, I found that the gas meter was off and the number had not changed since I checked in. What is this bill based on?
I hope the relevant person can give an explanation.

Thanks

Diamond

1 REPLY 1
Lester
Powerhouse
0 Replies 65 Views

I had a search and confirmed gas has a supply charge, and unless the service is actually disconnected officially, you will still get a supply charge monthly.

See here https://www.agl.com.au/content/dam/digital/agl/documents/pdf/agl1059-bill-explainer_resi_gas_draft4.... 

 

Your bill should show you this, or if bill readings show that there has been usage, and your actual bill reading is changing upwards each bill, either the meter reader is reading the wrong meter for your property (a unit / flat / apartment ?), or they might be estimated readings.

 

Again, your bill should show this.

 

A call or chat to AGL would be quicker than here most likely, but usually someone form AGL comes along here and says they will message you for more details, and investigate for you.

Sometimes they actually do that.

 

Contact them for more speedy resolution . . .

 

https://www.agl.com.au/help-support/contact-us?cidi=A11062