High electricity bill

[Blake911]

Hi I just got my 3 month bill an I think I was taken for a ride I’m the only one that lives here an my bill is 890 dollars that’s ridiculous an my last bill was 280 can it be a mistake that I put the wrong meter number in the day I was  billed  last ???

[ChrisE_AGL · Accepted solution]

Hi @Lester 

Yes, there is an option to change tariff, we do recommend that people contact us directly as different tariffs might not be available in distribution areas.

For users finding this thread, they can check out our Electricity Tariff page to see what types are available and figure out what will be best for them before making the switch. 

Thanks, Chris
 

[BeWin]

Got the old meter removed, have been tracking usage since our Aldi solar system and battery were installed in Feb so we just received a estimated bill same as previous for $1200 when grid consumption has dropped by 80%.
that is called fraud.

[ChrisE_AGL]

Hi @BeWin 

If your meter was changed, the important thing would be to identify where the estimate is coming from.  Either the end read of the previous meter, or assuming you have got a smart meter as you mention you have solar, a connection dropout when we were receiving the interval data and instead getting an estimate from your distributor or meter data provider. 

I'm going to send you a Private Message so I can look further into this for you.

Thank you, Chris

[professor]

some one on this site said that if your electricity is far too high then it could be that there is grow house near you 

who has tapped into your meter. Grow house presumably means some one growing seed meaning marijuana .

I notice there is a high house near by who has an outside light on all day 24 7 . It is a small light that stays 

perpetually open 24 hours seven days a week. Could some one have tapped into my meter. and how can AGL 

check this ? 

please advise. 

[ChrisE_AGL]

Hi @professor 

It is worrying if you’ve noticed a significant increase in your electricity usage.
 

There are many possible causes of high usage, so I wouldn’t recommend assuming it’s connected to activity at a neighboring property. The best next step is to check out our webpage on unexpected high bills so the appropriate checks can be looked into. 

Thanks, Darren

[professor]

I would like to request an extension to pay my electricity bill .

To a maximum of 2 weeks if possible. If not at least another

Extra week . Please let me know as soon as possible I f this

Is acceptable to you.

Kind regards

My name is vikein mouradian

[ChrisE_AGL]

Hi @professor 

You certainly can set up an extension, or a payment plan if needed. While we don't set this up through the AGL Neighborhood. 

You can do this by logging into your My Account and following these steps

1. In the My Account 'Overview' tab, find the bill you'd like more time to pay
2. select 'Payment assistance'
3. select 'Extend my due date'
4. Choose the number of extra days you need and select 'Confirm'

If the above arrangement doesn'tsuit your circumstances, we have additional support available through our hardship program assistance by calling us on 1300 659 925.

Thanks, Chris