High electricity bill

[Blake911]

Hi I just got my 3 month bill an I think I was taken for a ride I’m the only one that lives here an my bill is 890 dollars that’s ridiculous an my last bill was 280 can it be a mistake that I put the wrong meter number in the day I was  billed  last ???

[David_AGL · Accepted solution]

Hi @Blake911 ,

Unexpectedly high bills can happen for lots of reasons - a mistaken meter reading is one of them. If a mistake was made, don't worry, it's easily fixed.

A good place to start looking into a high bill is our Unexpected High Bill page, but if you'd like us to investigate, just log in to your My Account page and hit the Message (💬) button in the bottom right, or the top left on the AGL app.

[Benn]

Hi David, I’ve had the same issue today when I called they said that this bill is a catch up for the previous bills that were estimated bills but I do have the app I could check that the previous bills were not estimated they all are issued after an actual read except the last bill (previous to the recent one) plus there was an issue this bill is issued after the meter repair as it was leaking I get this bill which almost triple when I called for the 3rd one they say we are not concerned about the leak and the leak was before the meter and this is again a false information the leak was after in my side. No help provided just trying to convince me to change plan. All the excuses I’ve been given I believe truly believe that something is wrong. But no solution is given to me unfortunately