Energy Accounts & Plans

Jojo123456789

I have just received by bill with "General Usage Next" that has never appeared on any other bill. The cost for that is a insane $2000 which is just under my combined about I have paid the 1.5 years I've lived in this house.
Does anyone know what it is?

ellen05898

@Jojo123456789 wrote:
I have just received by bill with "General Usage Next" that has never appeared on any other bill. The cost for that is a insane $2000 which is just under my combined about I have paid the 1.5 years I've lived in this house.
Does anyone know what it is?

Hello,
"General Usage Next" typically refers to a higher rate applied for electricity usage beyond a certain threshold. It's possible there was a significant increase in your usage or a billing error. Contact your utility provider immediately to clarify and resolve this unexpected charge.

Best Regards,
Ellen Hogan

Natalie-AGL

Hello @Jojo123456789,

Thank you for reaching out.

I can this why this would be alarming, especially when you have not seen 'General Usage Next' on your invoices before. It is never pleasant to see a big increase on our bill, there may be a number of reasons why you might see a higher bill than expected. We have a list of a few things to check on our Unexpected high bill help page.

The 'General Usage Next' could be appearing on your bill due to the tariff structure set by your distributor, however, we can certainly check your account and review your tariff and latest invoice. I'll send you a private message and get some details from you.

Kind Regards,

Natalie

Jojo123456789

Thanks for response. I have called AGL and the issue has been resolved. My meter read was done as my neighbours instead of my own.

Natalie-AGL

You are more than welcome! We are glad to hear that the matter has been resolved.

If there is anything that we can assist you with in the future, please feel free to reach out.

Kind Regards,

Natalie