Federal Government electricity rebate

[Pointa]

AGL applies a NSW Government household rebate to my account every quarter as I am an aged pensioner... Why didn't I get fedeal government rebate [$500 per yea/$125/quarter]  to my electricity bill of 17 July 2023?

[Natalie-AGL · Accepted solution]

Hi Pointa,

As long as you meet the eligibility criteria the Federal Government Rebate will apply automatically to your account quarterly in the 2023 - 2024 financial year.

Please see the link below for further information:

Energy Bill Relief Fund for households | energy.gov.au

Kind Regards, 

Natalie

[Pointa]

Than you for reply

[Pointa]

OK

[penelopem]

I pay the electricity bill monthly. Which months can I expect to see the federal rebate applied.

[Xander-AGL]

Hi @penelopem,

Thank you for reaching out,

The credits will be applied quarterly regardless of billing frequency - if you are in NSW, VIC or QLD, the first credit will be added to your account by the end of August, which will apply to the next bill issued.

Kind regards,
Xander

[vborys]

Should I have received a rebate in July?

[Natalie-AGL]

Hello @vborys, Thank you for reaching out. 

The first instalment of the Energy Bill Relief was applied by the end of August. 

I'll send you a private message, so we can check if the rebate has been applied to your account. 

Kind Regards, 

Natalie 

[Bro]

Can you please check my one as well

[Natalie-AGL]

Hello @Bro, 

I'll send you a private message so I can get some details from you and check if the rebate has been applied to your account. 

Kind Regards, 

Natalie