Change plan - not hard - impossible!

TimeToChange
Switched-on
2 Replies 811 Views

I've been trying via calls, messaging and the app to contact AGL about switching plans but keep getting told they are busy!

I really am at the stage where the bother of switching providers is worthwhile just on principle.

All the buzzwords about customer service and care really aren't worth much at all.

2 REPLIES 2
Natalie-AGL
AGL Moderator
0 Replies 791 Views

Hello, Thank you for taking the time to reach out to us. 

 

We are sorry to hear you are having trouble reaching our customer service team. 

 

You can change your energy plan online by heading to https://www.agl.com.au/get-connected/electricity-gas-plans/vic/comparison?cidi=B100180.

 

Kind Regards, 

Natalie 

 

goldmonkey
Conductor
0 Replies 781 Views

Me too, I'm waiting for them right now to no avail.