Over the past 8 months I have tried numerous times to update our e-billing email address. Have used My Account, the AGL online chat and also the AGL phone number. Each time the system and the agents have said that the record is updated, and in My Account it shows the correct email address. BUT, bills are still going to our old email address after all these attempts. I am paying $50 per month to keep an old email account open because I just know that AGL will try to charge me late fees if I don't pay on time, even though they are using the incorrect email address. I have been with AGL a very long time, but I think the only option left for me now is to cancel and move to another supplier. $50 per month for an email account is money I never get back.
None of the AGL customer service reps have solved this - any other ideas before I move suppliers?
The old email address at which we are still receiving accounts is [removed]
Apart from the frustration of having to keep this old account open, it is that the AGL agents both on phone and on chat insist that the problem has been solved. Our most recent accounts this week still went to this old address.