About kandpm

Hi David - we also have been on holidays. The new email address is showing in both Contact details and Login details. Any clues?

Hi David The old email address at which we are still receiving accounts is [removed] Apart from the frustration of having to keep this old account open, it is that the AGL agents both on phone and on chat insist that the problem has been solved. Our most recent accounts this week still went to this old address.

Over the past 8 months I have tried numerous times to update our e-billing email address. Have used My Account, the AGL online chat and also the AGL phone number. Each time the system and the agents have said that the record is updated, and in My Account it shows the correct email address. BUT, bills are still going to our old email address after all these attempts. I am paying $50 per month to keep an old email account open because I just know that AGL will try to charge me late fees if I don' ...