Cost of gas bill

CarmichaelHammo
Switched-on
2 Replies 427 Views

We are disturbed by the cost of our gas bill at unit ** . The point is that no one has lived in the unit for 6 months. We cannot understand why the gas bill is so high when not once has the gas been turned on. Please tell us why.

Ann **

Rod **

**@gmail.com 

2 REPLIES 2
Natalie-AGL
AGL Moderator
0 Replies 396 Views

Hello @CarmichaelHammo

 

Thank you for taking the time to reach out to us. 

 

Please note that I have edited your post to protect your personal details. 

 

I can see why this would be alarming, it's never a pleasant surprise to receive a high bill, especially when the property has been vacant for 6 months, 

 

There could be a few reasons as to why the gas bill is so high, we do have a list of a few things to check on our Unexpected High Bill help page.  

 

However, I'll send you a private message so we can take a further look into things on your account. 

 

Kind Regards, 

Natalie

NeilC
Powerhouse
0 Replies 369 Views

@CarmichaelHammo 

 

Are you reading your bill correctly?

 

If no-one is is using the gas you still have to pay the supply charge.

 

If you have a gas storage heater has this been shut down correctly?

 

Cheers Neil


If this comment solves your issue please solve the post, if you like this comment please take the opportunity to click the Like button below.