Attempted to pay internet bill via debit card as usual, get an error claiming my details are incorre

Malik123
Switched-on
1 Reply 152 Views

Attempted to pay internet bill via debit card as usual, get an error claiming my details are incorrect, however they are the same details used for previous bills.
Tested on other bills, worked fine.

Attempted to change automatic payments, same issue.

Updated and reinstalled app, same issue.
Website, same issue.

Bpay is only option that i believe worked but now bill is overdue as it takes a few days to process.

Is this a site issue? as i have not had any issues with my card on any other website.

2 REPLIES 2
Malik123
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1 Reply 149 Views
this has been going on for past 3 months and each time I struggle to pay due to this all my bills are now overdue
 
and I don't want to pay anything extra because your system is not working
megan_AGL
AGL Moderator
0 Replies 142 Views

Hi Malik,

 

Thank you for reaching out.

 

We would like to get some more information from you for this one.

 

We have just sent you a private message.

 

Kind regards,

 

Megan