Hi Nam,
I did get in touch last week on chat. The person informed me that the plan i signed up for now, the Essential Energy Plus Online which was supposed to apply a 75 bonus sign up wasnt applied to my account and to ring.
Because of Bushfires around Ive only jst managed to today.
The lady i spoke to told me she couldn't apply it to my account but it will be next time and the only thing she can do is give 50 credit and when I explained I thought i changed plans back in Aug she advised me theres nothing she can do I have to be charged that rate and she can't work out the difference and apply that. She made out like it was impossible for her to work it out.
She then said she could however change my to the original plan I tried signing up too, which I would forfeit the $50 credit she was offering as well as the $75. Which off memory was Essential Energy back in Aug. Unsure exactly what the rates/tariffs were...
My issues are now
The pay on time discount still applies and I'm being charged at those rates even though it was an error from your server. She never said what those rates were she offered to change... Off memory they're more or less the same.
I still am no better off than when i rung.
She was what I would consider bordering rude. I've been with AGL for around 7+ years. Usually i can't fault the customer service. Today I can.
Also I didn't get around to asking but how is this plan billed regarding reference price?
