Cheque delivered, how am I suppose to use it?

[Robw1]

Hi, got an unexpected queue from agl with what looks like the remainder of the QLD Gov cost of living payment, not sure why it didnt remain as credit. Also wondering how I'm suppose to use it when my bank no longer processes cheques?

Anyone had a similar experience and or solution?

[Lester]

It might be possible to bank a cheque at Australia Post using Bank@Post,  possibly selected locations, not sure . . . you can apparently deposit any cheque to your account that way, but might need a VISA debit card that uses a PIN.

Pop by your local PO and ask.

Or, I believe you can still go onto a branch of the issuers bank and cash a cheque, you obviously need ID such as DL, and maybe some other form of ID.

Again, you might have to contact their bank main phone number and confirm.

Cheques are certainly on the way out, it's surprising AGL is still using them.

[Robw1]

Thanks never knew the post office might be a solution, I'll give it a go.

[SYED_AGL]

Hi,

Thanks for reaching out.
Please contact us on https://www.agl.com.au/help-support/contact-us
Our dedicated team will look into it for you. The process would be cancellation of the cheque and transfer of credits into your bank account. 

Thanks for your patience 

 

[Robw1]

Hi,

Thanks I went to the post office and was able to deposit using my visa debit card. What a pain, up to 10 days before it clears and thats if it works. Anyway thanks again for the replies and help. I hope AGL stops sending cheques.

[Lester]

@Robw1 well I suppose the post office thing got you through this time, although 10 days is a while to wait for clearance.

If you think regular credits (more rebates) might be staying, maybe worth sorting with AGL to put those into your bank directly in future . . . or better just leave on the account until you request a credit.

It is strange how they cut you a cheque for some leftovers, rather than leaving in credit.

I've not been in credit after the past years federal $75 payments, so not sure if it would have been same for us, but I will be in credit very soon by a fair amount, so hoping it will just be left on the account for next bills that roll in.

[Robw1]

Seems the AGL queue was dishonered and I was charged an $11 fee because of it. Not sure whats going on here but I don't appreciate it. I'll speak to my bank and find out why and report back, this is weird to say the least.

[Lester]

Rob, the story gets stranger and stranger.

It's hard to imagine AGL would be sending cheques from an account that hasn't got funds to cover the amount.

Certainly the bank should be able to work out why it was dishonoured, maybe beyond some sort of cut off date from issue ?

I'd call the AGL general number, speak to a person, tell them the story, you could even link this thread to the AGL rep as it would help them understand the story, they should be happy to organise a bank transfer of the original credit and dishonour fee I'm sure.

Keep us posted on this mini saga.

[SYED_AGL]

Hi,

Thanks for reaching out.

Just a couple of important points to note regarding refunds:

By default, our system follows the standard settings on the account. If you'd prefer to receive your refund via bank transfer, you'll need to give us a call so we can set that up for you. In most cases, we don’t have customers’ bank details on file, which is why we’re unable to process the transfer automatically.

Alternatively, if you’d rather leave the credit on your AGL account for future bills, this also needs to be requested by phone so we can manually update your preferences.

Feel free to contact us at your convenience — our team will be happy to assist and ensure everything is set up the way you prefer.