I was on a 12c all day fit and in February I got an email "Your new electricity plan is about to start, mid April". Looking back the notification it had a new rate of 10c for the first 14kw and 5c thereafter, which at the time I didn't read properly. Anyway, the April bill showed the change to 10c etc but my assumption was that I would be getting what I saw on the web site and elsewhere of 12c for the first 14kw etc. Then the online chat just confused me more, the only response I was able to ge ...