Direct Debit Bill and Payment

[ChelmerNoel]

My electricity account was direct debited today 3rd March 2025.

However, no email to tell me what it consists of - just the total amount shown on my bank account. Go to the AGL website to view it - not there. In fact AGL website shows the last one that was paid by direct Debit, but still says it has to be paid.

Has AGL stopped sending emails?

Why is the website one month out of date?

I'm in Melbourne.

[SYED_AGL · Accepted solution]

Hi,

Thanks for reaching out.

@edna23roe has explained the situation really well. Just to add to that — it appears there may be a technical glitch with your email registration. To resolve this, the email will need to be re-registered, which should help clear out any associated errors.

Let us know once that’s done, or if you’d like assistance with the process — we’re here to help.

SYED