I thought changing plans using myaccount on the website would be simple. I couldn’t be more wrong.
I had been automatically changed to the ‘core plan’ (which is ridiculously expensive) on 13/11…. So I immediately changed to the ‘value saver’ plan …. My electricity plan was changed successfully. However today I received an email stating that I was moving home!! and that my gas meter would have a final read on 18/11 and gas disconnected. Complete rubbish, I did not request this. I then spent 30mins with the resolutions rep who assured me that this was all a mistake (all mine apparently… which I refute) and that I would be billed in the core plan rate from 1/11 til 18/11 and be billed for that period before a new billing cycle would commence at the value saver rate. I am apparently going to receive a credit on this bill which is as it should be as this was not my error.
I am not holding out much hope that this is resolved as I have now received a text from AGL stating that my gas disconnection will take place on 18/11 🙄
And upon checking my account I now have TWO gas accounts. What the hell is this all about?? I am beyond frustrated.
On the plus side Yash from the resolution department was extremely helpful but I can’t help wondering if he has successfully solved this issue.🤷🏼♀️
