Change from eBilling back to Paper Bills

1 Reply 632 Views

Hello! I was just wondering, how can I switch my energy plan from eBilling back to paper bills? Is it possible to change it back because when I go to My Account and scroll to the bottom where it says Bill Notifications and I can't toggle to eBilling off as it says that my current energy plan has mandatory eBilling. Would it be possible to change back? Or would I need to call AGL and request it to be done? I have asked them in the past but strangely they said they don't do mail bills out anymore. 

If you could help me out, then that would mean a lot! Thank you!! 🙂 


AGL Moderator
1 Reply 615 Views

Hi @JOJO_  - depending on your plan type, we can manually change you back to postal billing, with a small paper bill fee of $1.75.

I will message you privately for your details and to confirm you are happy for me to change it across for you.

Kind regards,


0 Replies 612 Views

Thank you so much Xander! Yes, that would be greatly appreciated!! 🙂