Change from eBilling back to Paper Bills

[JOJO_]

Hello! I was just wondering, how can I switch my energy plan from eBilling back to paper bills? Is it possible to change it back because when I go to My Account and scroll to the bottom where it says Bill Notifications and I can't toggle to eBilling off as it says that my current energy plan has mandatory eBilling. Would it be possible to change back? Or would I need to call AGL and request it to be done? I have asked them in the past but strangely they said they don't do mail bills out anymore. 

If you could help me out, then that would mean a lot! Thank you!! 🙂 

[Xander-AGL · Accepted solution]

Hi @JOJO_  - depending on your plan type, we can manually change you back to postal billing, with a small paper bill fee of $1.75.

I will message you privately for your details and to confirm you are happy for me to change it across for you.

Kind regards,

Xander

[JOJO_]

Thank you so much Xander! Yes, that would be greatly appreciated!! 🙂

[puremystic]

Seriously they will promise you this and you won't receive it I have been having this debate with him for the past 7 months even with the offer of paying their fee for the bill they have now told me that I need you change plans in order to receive the bill they've done that on their own admission looking me into a contract which I did not want good luck getting your bill you won't receive it