The way you sign in to your account is changing!

[Ana_AGL]

To help keep your account even safer, we’ve implemented mandatory two-factor authentication (2FA) to my account and app from December 2025.  

What is two-factor authentication (2FA)? 

2FA adds an extra layer of security to your account by asking you to enter your password plus a unique verification code, before you access your online account. This helps us make sure it’s really you signing in. 

 What you need to do? 

Check that your mobile number is up to date in My Account or the AGL App, so that you’re ready for when we enable 2FA. 

Get started with 2FA today 

You don’t have to wait to better protect your account. Follow the steps below to set up 2FA early. 

1.     Go to your Settings in My Account or the AGL app 

2.     Select Profile and Security 

3.     Under Two factor authentication, select activate

Want to know more? 

Learn more about 2FA or chat with one of our friendly agents at agl.com.au/security  

[Lester]

"Get started with 2FA today 

You don’t have to wait to better protect your account. Follow the steps below to set up 2FA early. "

Had to do this for about the past week or so, with no usual options to just login using my password.

Not a big fan of the extra steps to get into the data daily etc.

At least let users login for more than a half hour or hour, or whatever it is now.

You should be able to log in, and unless you close the app or webpage, it should stay logged in permanently, or at the very least for say 24 hours.

I've always noticed the user overview / usage pages log you off very fast, the neighbourhood page allows login for perhaps a few hours.

[NeilC]

Hmm, that's interesting.

Using the app I logged out and then logged in again.

Never got prompted with a selection went immediately to send a code to my phone.

[Lester]

I'll refer to it as logging into the website account . . . not using the phone app in general apart from sending workshop readings in occasionally.

I can go through the regular login, but now requires the code sent to phone, so instead of just having my pasword in the system and logging in with 2 mouse clicks, I have to either :

Go through using my phone as well, getting either an sms code and then put that in, it involves 3 or 4 extra steps, some using keyboard, and getting phone out.

Or, use a passkey also done through the phone camera, probably takes another couple of steps on top of the above, also invoves needing to get the phone out.

It's just an electricity account, not banking.

As suggested, if we could login for a week, that would be fine, even 48 hrs would be more bearable.