To help keep your account even safer, we’ve implemented mandatory two-factor authentication (2FA) to my account and app from December 2025.
What is two-factor authentication (2FA)?
2FA adds an extra layer of security to your account by asking you to enter your password plus a unique verification code, before you access your online account. This helps us make sure it’s really you signing in.
What you need to do?
Check that your mobile number is up to date in My Account or the AGL App, ...
