Questions, discussions and feedback about the AGL website, My Account page, and our online services
How can I remove my name from account and put someone else's name and details. So they are the account holder?
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If there's an existing AGL energy supply to a property that you want to transfer from one account holder to another, the new account holder needs to sign up to a plan with AGL using their details. Doing this will automatically cancel the old account and the account with the new account holder will start.
I simply want to change the username on an existing account and not change the account itself to a new one. Why isn't this an option? I monitor two accounts for two different entities nothing to do with each other, and your website seems to have automatically merged them. Most unhelpful.
Hello @Davidmichelle
Welcome to the AGL community!
You can add your wife as an authorized contact to your account where she will have access to general account maintenance.
To add or remove an authorized contact person you can login via your AGL MyAccount.
Alternartivelty, please feel free to contact us via one of the contact methods listed on our website and one of our customer service representatives will be happy to help.
Kind Regards,
Natalie