Questions, discussions and feedback about the AGL website, My Account page, and our online services
How can I remove my name from account and put someone else's name and details. So they are the account holder?
Solved Go to Answer
If there's an existing AGL energy supply to a property that you want to transfer from one account holder to another, the new account holder needs to sign up to a plan with AGL using their details. Doing this will automatically cancel the old account and the account with the new account holder will start.
I simply want to change the username on an existing account and not change the account itself to a new one. Why isn't this an option? I monitor two accounts for two different entities nothing to do with each other, and your website seems to have automatically merged them. Most unhelpful.