Sequence of actions and responses to reproduce the error:
After account login:
Select "Change energy plan"
Select "Electricity" plan option + "No" ... medical or life support..." option + "Continue" button
Select "AGL Solar Savers - Choose this plan"
Select = "Continue" to ignore Carbon Neutral upsell
Result = ERROR MESSAGE "Something went wrong with an item in your cart. One or more items in your cart was updated or is no longer available. Please make a new selection to continue."
Additional steps taken:
I am stuck on a (extortionately) expensive plan as of 1 July and AGL will not let me choose another.
Perhaps there's a customer centric and competent techy that slipped through AGL's recruitment processes who can fix this or just get my energy plan changed. Thx
Hi, I am having exactly the same user experience when trying to select a plan online. I get to the checkout and then an error message tells me there is a problem and to refresh the page or contact AGL. I have already spent over 30 minutes waiting on the phone so tried online, so I am not going to call to sort this out. I can also only see two plans when I select change plan as an option but there are others I should be seeing and able to choose. Why is this??
I am having similar problem. I am able to change my electricity plan on my app but my gas plan does not show up in the “change plan” section. I received an email from AGL suggesting I should change my Gas to the senior saver for my Gas plan, but I can’t do this through the APP. Is someone able to help?