Gas bill "Make a payment" button not prefilling webform

Stephen2Aus
Transformer
1 Reply 551 Views

The most recent AGL gas bill "Make a payment" button has introduced a bug that causes the "Make a payment" web form to not prepopulate.

 

Stephen2Aus_0-1647399025879.png

 

 

See below the server response given when clicking the link from email:

$ http "https://analytics.linkre.direct/clickthrough?id=90EEC136F891458B8AC0CED14473B72A&issuer=agl4p&template=AGL0025&url=https://www.agl.com.au/help/payments-billing/make-a-payment?cd_community=AGLTER&cd_currency=AUD&no_reference=70713315789408527727&am_payment=$65.94&CP_billpayCode=208868&cide=edm%7Cbi%7C101"
HTTP/1.1 302 Found
Connection: keep-alive
Content-Length: 89
Content-Type: application/json
Date: Wed, 16 Mar 2022 02:40:40 GMT
Via: 1.1 1ec4518328860e80167b6c9d3bb9fd18.cloudfront.net (CloudFront)
X-Amz-Cf-Id: uSg-ElLrX9XzMGJS3LRQXn9CXvLZTzLsv-qxtLj1uifAGRx2tOGTLA==
X-Amz-Cf-Pop: MEL50-C2
X-Amzn-Trace-Id: Root=1-62314e28-531f170723123186116409b4
X-Cache: Miss from cloudfront
location: https://www.agl.com.au/help/payments-billing/make-a-payment?cd_community=AGLTER
x-amz-apigw-id: PDkmaFcAywMF2GQ=
x-amzn-RequestId: 77d7f300-f0b3-484c-8c02-a3421f352b76

 

The `location` header returns: https://www.agl.com.au/help/payments-billing/make-a-payment?cd_community=AGLTER

 

But has been truncated of important information, and should be returned as: https://www.agl.com.au/help/payments-billing/make-a-payment?cd_community=AGLTER&cd_currency=AUD&no_r...

 

This bad URL leads you to the right webform, but important fields "AGL reference number" and "amount" are not prefilled:

Stephen2Aus_0-1647399259861.png

 

This makes the user experience much worse, and I hope you can resolve this ASAP.

 

 

Feel free to reach out to me for further clarification.

 

10 REPLIES 10
Stephen2Aus
Transformer
2 Replies 484 Views

Anyone interested in this? It happened still this month, so obviously a problem.

 

It would be a simple fix too, on AGL's server side, for a big UX improvement for I'm sure tons of customers.

 

@David_AGLyou're the only AGL staff's name I know, so tagging you

 

Stephen2Aus
Transformer
0 Replies 483 Views

@-Nam- @jaydeny maybe?

David_AGL
AGL Community Manager
1 Reply 479 Views

@Stephen2Aus , thanks for taking the time to let us know, I'll make sure this gets actioned.

 

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Novo
Switched-on
1 Reply 477 Views

Hi,

 

Same happens with my payment emails for the second months now. Both for electricity and gas accounts.

Stephen2Aus
Transformer
1 Reply 414 Views

@David_AGLthis is my monthly bump on this, which I'll annoy you with until it's resolved.

 

Hope this nagging is taken with the good humour it's given.

 

This user experience defect isn't insignificant

David_AGL
AGL Community Manager
1 Reply 357 Views

Hi @Stephen2Aus ,

 

Thanks for staying on it, and thanks for your patience! Believe it or not, this has been under active investigation all this time. 

 

The team looking into it have just asked for a copy of one of the the problematic emails, would you mind fowarding one to me?

 

I'll send you a PM with my email address.

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Stephen2Aus
Transformer
1 Reply 352 Views

No probs @David_AGL 

 

Haven't got a PM from you, but here is the link from the "Make a payment" button:

 

https://analytics.linkre.direct/clickthrough?id=24915CC9702D4BDC85AC93CC18057A31&issuer=agl4p&templa...

 

You can tell your developers that when this URL is contstructed, the problem is the "url" querystring parameter isn't URL encoded. The correct link URL would be like:

 

https://analytics.linkre.direct/clickthrough?id=24915CC9702D4BDC85AC93CC18057A31&issuer=agl4p&templa...

 

^^^ which if you click, you will see it prefills properly.

 

tl/dr: engineers need to URL encode the "url" query string parameter

 

 

 

Stephen2Aus
Transformer
1 Reply 301 Views

@David_AGLhi, this is my monthly bump on this issue which still occurred on the gas bill received this morning.

 

If you guys need an extra engineer, make me a job offer 🙂

 

Stephen2Aus
Transformer
1 Reply 189 Views

@David_AGLyou fixed it!

 

Please thank the engineers for me