Credit card details not updating

[Angela01]

This seems pretty glitchy.

Credit card details not updating, or at least, not displaying the update.

Keeps telling me it's updated but lists the old card's last 4 digits.

Have tried a few things: 01) adding a card alongside the old one - didn't work

02) Deleting the old card, then adding a new one - nope it kept the old card in memory and is at least displaying the old card's final 4 digits.

03) Tried the above with some logouts in the hope that might "refresh" something.

This seems like something that should be pretty easy. 

[Basil_AGL]

Hey @Angela01, what browser are you using to try this and is it either desktop or mobile. 

Thanks, Basil 

[paulharb]

i have the same problem. so frustrating.

i'm using Chrome on my Mac.

[SYED_AGL]

Hi

I'm really sorry to hear about the trouble you've been experiencing. I completely understand how frustrating this must be for you. Rest assured, our dedicated team is ready and more than happy to look into this for you. If the issue is still ongoing, please don't hesitate to reach out to us directly at http://agllink.co/6006UK1Ve

We’ll make sure to get it resolved as quickly as possible.

Thank you for your patience, and we're here to help!

SYED
 

[Frank2307]

Same problem here. Can not updating my new credit card. Just keep add my old card.  Tried both google chrome and samsung mobile browser

[SYED_AGL]

Hi,

I'm really sorry to hear about the trouble you've been experiencing. I completely understand how frustrating this must be for you. Rest assured, our dedicated team is ready and more than happy to look into this for you. If the issue is still ongoing, please don't hesitate to reach out to us directly at https://www.agl.com.au/help-support/contact-us. We’ll make sure to get it resolved as quickly as possible.

Thank you for your patience, and we're here to help!

Syed
 

[Jr55]

I have had the same issue, and that is my credit Card is not updating. both on the APP and Online as well

I have bills that are overdue. I donot want to give my Credit Card details over the phone which was the suggestion given to me after I rang AGL for help on this. 

This is really not good enough.

Thanks

[SYED_AGL]

Hi,

I'm really sorry to hear about the trouble you've been experiencing. I completely understand how frustrating this must be for you. Rest assured, our dedicated team is ready and more than happy to look into this for you. We are trying our best to resolve any technical issues as soon as possible.  If the issue is still ongoing, please don't hesitate to reach out to us directly at https://www.agl.com.au/help-support/contact-us. We’ll make sure to get it resolved as quickly as possible.

Thank you for your patience, and we're here to help!

Syed
 

[Angela01]

Microsoft Edge, on a desktop.

I'd prefer someone from to AGL to just post the solution, rather than PM it or me having to waste time calling AGL.

If AGL has a solution post it publicly so everyone can see it. This is a common problem. 

[SYED_AGL]

Hi,

Thanks so much for reaching out, and I’m truly sorry to hear about your experience.

If your issue is still unresolved, please feel free to send us your account details via private message. We’d really like the opportunity to take a closer look and get to the bottom of what’s causing this for you.

Once we've identified the issue, we’ll be sure to share an update here as well. While we haven’t received many reports about this particular problem, we take all feedback seriously and want to ensure every customer has a smooth experience.

Thanks again for bringing this to our attention — we’re here to help.

SYED