Hi SYEDi have a dozen people looking at the issue each time no result.The last told me it would take a long time as the software had to be updated.yet another waste of my time, with many hours waiting on the end of the phone to be told we’ll get back to you. No one dose.A bunch of useless people wasting my time.I have decided to ditch AGL especially after the lowered their Solar feed back to 4 cents. Then they sell it back to me for 48cents.a rip off.but thanks for coming have a good day.