AGL app not showing FIT

[dvash27]

Hi team,

I can see my usage (what I bought) on the app and website but since July 2nd, I am seeing "--/kwh" for my feed in tariffs even though in the hourly section I can see my exports are being recognised. Can AGL please confirm that my feed in tariffs are coming through? I'm worried my usage and FIT amounts are not updating correctly. I called AGL and they could not tell me how to resolve this.

[ChrisE_AGL]

Hi @dvash27 

Thank you for your post and I can understand the concern for wanting to make sure your Solar is being registered. 

I'm going to send you a Private Message so that I can look into this further for you. 

Thank you, Chris

[Bjh]

Chris you have multiple user now reporting the same thing so obviously your backend system has crapped itself and needs fixing 

[ChrisE_AGL]

Hi @Bjh 

I appreciate your concern and can advise that I have raised this as more instances have been reported.

Thank you, Chris

[Bjh]

It's ok, Telstra, sorry, AGL... the only reason I remain with your guys at the moment is 'cause I am waiting for the dust to settle from the new changes since July 1st and see if there are better deals out there, which I am sure there will be, and I am sure there are a lot of other customers doing the same thing... 

Sh*t customer service doesn't keep customers; it makes them walk away.  Actions, not words, will improve that ... we are now 10 days in with this issue, stop the BS and just get it fixed !!!!