Agl rewards not working for months

[Massivecow]

Agl rewards has stopped working since its transition. I tried to clear my cache, use different browsers but it did not work. Half a year ago I contacted a customer service representative via an online chat and was told someone will get back to me but I received no phone calls from AGL. This is extremely frustrating because I’m a loyal customer and I don’t understand why AGL can’t resolve such a simple issue for me.

[jayden_AGL · Accepted solution]

Hi Massivecow,

I'm sorry to hear that you've been having these issues!

So that I can address this for you, I'll need to access your account. Please send me a private message with your AGL account number and email address so that I can lend a hand.

Kind regards,

Jayden

[rooboy07]

Hi there,

I have been with AGL since March and the rewards 'tab' has never showed for me either. Please help

[jayden_AGL]

Hi rooboy07,

I've just responded to your private message and I hope to hear back from you soon.

Cheers,

Jayden

[rockettc]

Has anyone been able to get this to work? I think it is just a scam! These issues go back 18 months.

[jayden_AGL]

Hi rockettc,

If you're having difficulties accessing AGL Rewards, feel free to shoot me a private message and I'll be happy to take a look at this for you.

Cheers,

Jayden 

[oliviahuang]

Hi there,

I have the same problem since I open my account.

Thanks!

[weilong]

Hi,

I have the same issue on the unavailable AGL Rewards website.

Could you kindly help me fix it?

Thanks

[Tmeegan]

Have had the same problem since September and have spent hours on phone calls and live chats trying to resolve the issue but nothing has been done yet, I have screenshots of conversations to prove this. As a customer of 11 years I'm not impressed

[David_AGL]

Hi @Tmeegan ,

Sorry to hear you've had repeated issues with getting this problem resolved! Can you send me a PM (click my name and then "Send A Message") with your account number and I'll follow up. If you can include those screenshots they may be helpful as well.