I strongly believe some of the terminology used to describe electricity usage rates needs to be improved - to help households better understand their bill. My key issues as follows:
1. "T11 General Usage" is described as "Tariff 11 - Residential all usage". What exactly does this mean? Very confusing when the next item on the same bill is "General Usage" (with no definition provided) - which is charged at a different rate! Again, what does this mean??
2. The two separate "Supply charges" presumably for the GU and the T11 GU rates are both simply labelled the same as "Supply charge". For clarity, these should at least be separately identifiable, similar to the supply charge for T33 Controlled Load which is "CL33 Supply charge".