Why is my app not up dating my day-to-day use

[EvaH]

Same issue here since 1 July. Any news? 

[ChrisE_AGL · Accepted solution]

Hi @Mark65, @NVP  and @EvaH 

Our team is across this; there is a pause on data being sent through. From the information I have on this, you should start receiving data from the 25th. This includes the data that hasn't yet come through to your app/My Account

Thank you, Chris

[TrevorL]

My app stopped updating the daily usage to! Does this mean my bills are now estimates?  My app hasn't updated daily usage since June!

[Roscoe380]

My Agl app and website is not showing my usage data after a battery install.

[NVP]

Hi all, This has been resolved for me now, all my missing data is showing in the App today and the billing totals are updated.  Thanks for your help. 

[ChrisE_AGL]

Hi @TrevorL 

While it may show estimated usage currently, once we get the data through to your account, you'll see it reflect what you have actually used. 

Thanks, Chris

[gordon57]

Hello Chris

I was with Origin for 19 years and decided to switch to AGL . so far ,I'm disappointed. I joined on June 30th and the rates I was told are different from what's appearing on the app.

I also have no usage data appearing, so i have no idea what it is costing me for electricity. I have made numerous calls to sort this out- the people were nice but of little help and at times hard to understand. I used the assistant it just regurgitates stock answers that have nothing to do with the problem. one of the reasons i chose AGL was i was told the app and the data access was really very good.

i have two questions 

how do you get to speak to a person who can actually help ? and when will this be fixed? another 10 days for a fix is not really good enough

thank you 

Gordon

[ChrisE_AGL]

Hi @Roscoe380 

 There could be a few reasons as to why it's not showing.

I'm going to send you a Private Message to get some information and look into this further for you.

Thanks, Chris

[ChrisE_AGL]

Hi @gordon57 

I'm sorry that your initial experience hasn't been as smooth. 

The data issue is being looked into by our teams, some users have already started to have the usage come through for themselves.  I'm more than happy to look further into this for you. 

I'm going to send you a Private Message to collect further information. 

Thanks, Chris

[Dpek]

Same here, i've been complaining now for over 4days straight.

They keep saying that it will be fix by next. And here we are next day still not work.

Very poor