App not showing my electricity service

smj
Semiconductor
2 Replies 252 Views

Hi Team, 

My AGL app isn’t showing my electricity service. I’ve logged out and back in, I’ve checked for updates and I’ve uninstalled and reinstalled the app. 
Is this a known issue?

Is there a way to fix it or see my service online.

thanks. 

4 REPLIES 4
megan_AGL
AGL Moderator
1 Reply 232 Views

Hi smj,

 

We are sorry to hear about this.

 

We have sent you a private message to get some more details from you.

 

Kind regards,

 

Megan

smj
Semiconductor
1 Reply 232 Views
Hi Megan,

Thanks for your help.
I’m sorry The app messaging isn’t loading either so I can’t read the
message you sent. Both issues started after app was updated by agl.

Thanks.

Sarah Jade
Natalie-AGL
AGL Moderator
0 Replies 203 Views

Hello @smj

 

Thank you for reaching out. I am sorry to hear that you are having trouble with the app and can appreciate how frustrating this would be. 

 

I'll send you a private message and get some more details from you. 

 

Kind Regards, 

Natalie 

stephenmcmillan
Switched-on
0 Replies 157 Views
 
SMcMillan