App not showing my electricity service

[smj]

Hi Team, 

My AGL app isn’t showing my electricity service. I’ve logged out and back in, I’ve checked for updates and I’ve uninstalled and reinstalled the app. 
Is this a known issue?

Is there a way to fix it or see my service online.

thanks. 

[megan_AGL]

Hi smj,

We are sorry to hear about this.

We have sent you a private message to get some more details from you.

Kind regards,

Megan

[smj]

Hi Megan,

Thanks for your help.
I’m sorry The app messaging isn’t loading either so I can’t read the
message you sent. Both issues started after app was updated by agl.

Thanks.

Sarah Jade

[Natalie-AGL]

Hello @smj, 

Thank you for reaching out. I am sorry to hear that you are having trouble with the app and can appreciate how frustrating this would be. 

I'll send you a private message and get some more details from you. 

Kind Regards, 

Natalie