App / Website not showing daily electricity usage

[DANIII]

App / Website not showing my daily electricity usage, called AGL and they told me to log out and log back in and it still doesn't appear. 

Please note, this daily usage was appearing on my app / website for my quarter. However, I have recently told AGL that I have solar so perhaps this crashed something on the back end of the system, not sure.

[Jaffas124]

I'm in same situation.  No data updates since December, away for work most of summer and when called in Feb was told everything ok. Just received bill with nearly 0 solar exports to grid which does not make sense given it was a) summer quarter and b) I was not home for most of the period?

Phoned to tonight and asked to send an image of my inverter?  they have frozen the account while investigating. Don't understand why they didn't request this sort of information last time?

Checked meter screen and it is flashing R but do not understand the explanation given in the technical manual 

[wheaties]

I have contacted AGL on numerous occasions as unable to view usage via App or Web and explanation is that they are working on it in the background.  I would have thought communication should have gone out to affected customers advising of problems and how/when it will be rectified.

[wheaties]

Does AGL respond to any of these messages on Neighbourhood?

[SYED_AGL]

Hi 

Thank you for reaching out to us.

Yes, we always respond to customer enquiries and aim to provide a solution wherever possible. If it’s something outside our scope, we’ll make sure to guide you to the right department that can best assist you.

Rest assured, our dedicated team is ready and more than happy to look into this for you. If the issue is still ongoing, please don’t hesitate to contact us directly through our support page: https://www.agl.com.au/help-support/contact-us. We’ll do everything we can to get it resolved as quickly as possible.
 

SYED 

[wheaties]

Thanks for your prompt reply but I have already spoken to chatted online but still can't view any of my usage - all I need to know is when the problem will be fixed and is it a statewide issue or just with a few accounts - I have my property plus a deceased estate property I am managing and also my son's unit so I need to be able to monitor our daily usage.  

[IanBri]

I changed my Netflix plan to EV plan on 30/6/26. Unfortunately I lost my daily feed when the plan was changed. I contacted AGL and they said my issue would be escalated and I would be contacted, I wasn’t. It doesn’t look like AGL knows how to fix this after reading this neighbourhood feed.

[ChrisE_AGL]

Hi @IanBri 

If you were on the standard Feed in Tariff then it would have changed when you changed plan, if you were still on a government scheme feed in tariff, this shouldn't have ended.

I'm going to send you a Private Message to get some further information to look into this for you.

Thank you, Chris

[Roscoe380]

My Agl app and website is not showing my usage data after a battery install.

[ChrisE_AGL]

Hi @Roscoe380 

 There could be a few reasons as to why it's not showing.

I'm going to send you a Private Message to get some information and look into this further for you.

Thanks, Chris