AGL App showing incorrect wording

[HLF]

In Electricity portion of the app the wording is incorrect,

Overview, Electricity, Electricity Usage, Daily.

Solar, Sold To Grid, States "High Usage" instead of "High Export"

Lower exports do not show anything

[Lester]

As the usage page gets into the billing period, the app shows just the highest usage figure day, and the highest feed-in day.

As these change, that hover text changes to newer higher figure daily usage or feed-in.

Just checked mine on the website login usage page, both indicated the correct usage and feed-in days and right terms used, but the phone app requires you to scroll through to see them highlight, not as easily visible.

[HLF]

Hi Lester,

So by all means please explain why would it would display HIGH USAGE on a Solar Export, Sold to Grid Summery.

It should be HIGH EXPORT

Regards
David

[Lester]

I don't have an explanation.

Could make a guess, but there are too many questons to ask to get a clearer picture.

I'm just a user like you who pointed out my apps show the high usage day in a period as just that, and a high feed-in on the highest for that.

No reason why your app should be different.

Do you have a smart meter ?

If so, are those usage feed-in days similarly recorded with correct total as such on your data usage / feed-in figures for the relative days ?

It's easy to work out.

Suggest you screenshot the relative problem days, call AGL, get someones email to send the example screenshots if there is an an obvious discrepency.

We don't even know if this is a recent problem, perhaps after a solar install, and your wiring may have been done wrong.

[HLF]

Hi Lester,

I checked on the web version. It is a different layout.

The problem is with the App version on a device not a computer web based site.

No need to try and fix something that is not broken. The app works fine but the wording is not correct. AGL App developers need to change the wording.

It states, High Usage on a Solar Export, it should state High Export, no change to the graph indicator.

Regards
David

[HLF]

 Can AGL correct the wording. How can you have High Usage when you are Exporting Solar. 

[ChrisE_AGL]

Hi @HLF 

Thank you for bringing this to our attention. I have taken note and will pass this onto the necessary teams as feedback. 

Thanks, Darren

[HLF]

The wording needs to be corrected.

Not sent just as Feedback

[Basil_AGL · Accepted solution]

Hey @HLF, 

 

We can see that the Solar, Sold to Grid label on Android could be improved, showing High Feed-in instead of High Usage (to align with the iOS version of the app). Rest assured, the usage data and information being displayed is still correct.

We've logged this with our product team so it can be fixed in a future update. 

 

Again, thanks for your feedback - it really helps us improve the app.