reflect Daily Supply Charges in Cost So Far value

pinkfrog1
1 Reply 1420 Views

Can you please explain why the "Cost so far" value showing on the service page of the app does NOT include daily supply charges. As these are fixed charges why do you not include these charges in the Cost so far amount so your customers have an accurate indication of the true total charge . Many thanks Larry

1 Comment
KennyB
AGL Moderator
Status changed to: Under Consideration

Hi @pinkfrog1 ,

 

Thank you for your feedback.

 

Supply charges are included in the 'cost so far' calculation. The details of what amounts to the cost so far, please see https://community.agl.com.au/t5/AGL-App-and-Online-Services/How-is-my-projected-energy-bill-calculat....

 

We acknowledge that it's not the most intuitive so we are working on an initiative to help our customers understand what costs are included in the 'cost so far'.