About K1w1Ch1c05

Customers need consistency with billing and AGL should stop making mistakes and excuses. When the Covid19 pandemic came to town the last thing people needed is ridiculously high bills that were incorrect. In my situation, AGL was definitely wrong because it showed in the next two billing cycles were I basically paid nothing because they had over charged me. Its not rocket science to see massive discrepancies in billing. My billing should have never increased because I had stopped working prio ...

Unfortunately, the resolution process was anything but smooth!! After going through the chain of command the ridiculous charges on both my electricity and gas bill AGL was still outstanding. Anglicare ended up paying $900 and I paid the remaining balance of $50. Anglicare also spoke to AGL & I was put on a new plan. In addition, I now provide AGL with meter readings every month a cpl of days before the end of the billing cycle. It really is the only way to keep AGL accountable. More work for ...

Bill Period: 28/5/20 - 27/6/20 31 days $273.99 (1077kw) June Billing This is my current bill with AGL for electricity only. According to customer service and the manager I spoke too basically send that the last two bills were underestimated and now I have to pay $150 more than I usually would in a 30 day cycle. The previous bill cycles would have been during the Covid19 Pandemic where people were told to stay home...and we did. Then AGL turns around and tells me I didn't pay enough during the ...