About srb623

My current plan clearly indicates that every 6 months I am to receive a $20 bonus but the last 2 or 3 times the bonus has only been $18.19 - where is the missing $1,81 ? I want somebody to go over the past few bills and credit me $1.81 for each bill that I have been underpaid on the AGL bonus. If I did not read my bill closely then I would be losing money due to AGL doing the wrong thing to the customer. I know the last two bills are incorrect - so I am owed at least $3.62 if not more.

Due to a fuse exploding at 2am my power had to be disconnected by SAPN on Sat 8 Aug. Have not had power since due to issues with getting a quality electrician to complete the job, So why is AGL charging me usage (I can see it in Usage screen) when it would be zero for both peak, off peak and solar since that time ? Surely your smart meters are not that stupid or am I being ripped off by AGL for electricity that I clearly cannot be using ?

My deepest apologies for such a late reply but the incompetence of AGL support staff (in particular the imbeciles masquerading as programmers) was so high it has taken them close to three months to give me back my community access. First effort caused me to lose all online access, then they re-connected me with the wrong data, and then it took two months for the imbeciles to give my community access back. Although I am sure that there are some good people in the community, willing to give thei ...

I note that it has now been THREE weeks and not a word from AGL support. If I did not pay my bill and was three weeks late there would be hell to pay and probably disconnection, But it is fine for AGL to not provide service for THREE weeks ! Typical c**p service that AGL provide.