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  • by srb623
‎19-08-2019 04:59 PM

Solar systems check not updated since 21 July

‎19-08-2019 04:59 PM
I note that my solar systems check data has not been updated since 21 July, yet when I access 'usage' I can see that the feed in data etc is up to date as of a day or two ago.  I did have a chat...
  • Tags
  • command check
  • solar
by srb623 in Energy Accounts & Plans
‎19-08-2019 04:59 PM
Show results in replies (3)
  • My deepest apologies for such a late reply but the incompetence of AGL support staff (in particular...
  • I note that it has now been THREE weeks and not  a word from AGL support.  If I did not p...
  • Hi @srb623 , I'm glad I was able to help restore access to your community account - the p...
‎03-10-2020 08:13 AM

Supposed to get $20 AGL bonus every 6 months but o...

‎03-10-2020 08:13 AM
My current plan clearly indicates that every 6 months I am to receive a $20 bonus but the last 2 or 3 times the bonus has only been $18.19 -  where is the missing $1,81 ?  I want somebody t...
  • Tags
  • agl bonus
  • underpaid
by srb623 in Energy Accounts & Plans
‎03-10-2020 08:13 AM
Show results in replies (1)
  • Hi srb623!    I can certainly understand that would be concerning, that $1.81 is th...
‎11-08-2020 08:11 AM

Power disconnected by SAPN but AGL still charging ...

‎11-08-2020 08:11 AM
Due to a fuse exploding at 2am my power had to be disconnected by SAPN on Sat 8 Aug.  Have not had power since due to issues with getting a quality electrician to complete the job,  So why ...
  • Tags
  • rip off
  • smart meters
  • usage
by srb623 in Energy Accounts & Plans
‎11-08-2020 08:11 AM
Show results in replies (1)
  • Hi srb623, if you click on the data it should display if it is actual or estimated, you should...
‎29-08-2019 02:28 PM

Ridiculously large usage numbers in on-line system

1 Like
‎29-08-2019 02:28 PM
1 Like
I've just been into on-line system and looked at usage and I see some ridiculously incorrect figures.  Usage numbers like 84kWh in one day ?  My typical usage is 8 to 10 per day.  The ...
  • Tags
  • agl hopeless
  • hopeless developers
  • incorrect usage data
  • useless online system
by srb623 in Energy Accounts & Plans
‎29-08-2019 02:28 PM
Show results in replies (1)
  • Hi srb623,   Thank you for taking the time to flag this issue and I'm sorry to hear that...
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