Hi GemmaB!
Welcome to AGL Community!
We would need to have a look and see what is happening here, please send us a private message through the AGL App so we can investigate for you.
Thank you
Ellen
HI Shayne!
If you are needing to follow up on a bill that you have already made a payment for please send us a message via the AGL App.
Thank you
Ellen
Hi Luciapoy!
Depending on the state will depend on the guidelines.
Please send us a message via the AGL App and we can assist you further.
Thank you
Ellen