crispy136's latest conversations

crispy136 Switched-on
20-07-2023

Forced onto Residential Demand Plans

I received an email telling me my plan was changing on 2/8 from my old Essentials plan to the single rate Value Saver plan. If I did nothing the email said I would automatically be transferred to the single rate Value Saver plan. After I did my research I found that the single rate Solar Savers plan offerred the best value for my usage. However when I log into my AGL account I find that only Residential Demand plans are available, and no single rate plans are shown to be slected. Why am I be ...
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crispy136 Switched-on
20-03-2019

How to contact AGL

Is there anyway to contact AGL by email instead of calling. It takes about 5 minutes just to get into the queue after you press this button, press that button, listen to all the messages, enter your account, your date of birth (which is rejected). This takes 5 minutes and then you are always told all the operators are very busy. Other companies have a simple online form you can fill out to get an email response at a later time. I don't want to have to wait on the phone all the time. I tried ...
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