Is there anyway to contact AGL by email instead of calling. It takes about 5 minutes just to get into the queue after you press this button, press that button, listen to all the messages, enter your account, your date of birth (which is rejected). This takes 5 minutes and then you are always told all the operators are very busy. Other companies have a simple online form you can fill out to get an email response at a later time. I don't want to have to wait on the phone all the time. I tried chat but for my enquiry it said I had to call 1800 680 430.
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By logging into your AGL My Account (link here), you can chat directly with our customer service team online by following the prompt that'll appear in the bottom right hand corner of the screen. Simply send through your enquiry and you'll receive a response as soon as an agent is available. You can then come back to the conversation at a time that is convenient for you.