Forced onto Residential Demand Plans

1 Reply 415 Views

I received an email telling me my plan was changing on 2/8 from my old Essentials plan to the single rate Value Saver plan.  If I did nothing the email said I would automatically be transferred to the single rate Value Saver plan.  After I did my research I found that the single rate Solar Savers plan offerred the best value for my usage.  However when I log into my AGL account I find that only Residential Demand plans are available, and no single rate plans are shown to be slected.  Why am I being restricted to Residential Demand plans?  I did not agree to this and I haven't been advised of the move to Resiential Demand plans.

AGL Moderator
0 Replies 398 Views

Hi @crispy136


Thanks for getting in touch. We can certainly look into this for you. I'll send you a private message to grab your account details from you.