About b_2243

I've moved into my property for a while now and my app is still saying my gas connection is in progress. I've messaged multiple times on the app and just keep getting told to wait a few days. I can't submit any meter readings, see my usage nor see a predicted bill. Not very helpful.

I'm on the value saver plan and supposed to be getting $25 Credit per quarter. I've been billed for 3 months now (one was 1 month and the second bill i've gotten now is 2 months). I expected to get the credit in this second bill but nothing is showing and i'm still paying the full amount. I've tried talking online but honestly just not getting replies or I would have retell the entire issue to someone and get disconnected again. Honestly frustrating.

Hi, Yeah exactly! Most recently, They told me 13 business days after my connection date and it's already past. And now I don't know what's happening. So frustrating. Have no idea what they're going to bill or what my usage is etc.

We recently moved and changed over to AGL. Our gas connection still saying progress and its way past the 3 business days. We've messaged only and called but always just told it will be fixed. Nothings been done. We get no updates. Messages take forever to be replied to and aren't helpful at all. Everytime it gets connected we need to re-explain and the issue and just back to square one - nothing being done. We've called and its the same thing "it'll be fixed" We're told it should be fixed in 2 ...