$25 Credit - Value Saver Plan

b_2243
Conductor
1 Reply 1020 Views

I'm on the value saver plan and supposed to be getting $25 Credit per quarter. I've been billed for 3 months now (one was 1 month and the second bill i've gotten now is 2 months). I expected to get the credit in this second bill but nothing is showing and i'm still paying the full amount. 

 

I've tried talking online but honestly just not getting replies or I would have retell the entire issue to someone and get disconnected again. Honestly frustrating. 

1 REPLY 1
Xander-AGL
AGL Moderator
0 Replies 1009 Views

Hi @b_2243,

Thank you for reaching out, I'm sorry to hear that you are not receiving credits on your bill that you were expecting.
I'm going to send you a private message to get some more details.

Kind regards,
Xander