Previous address is still showing up on my profile

1 Reply 121 Views

Recently moved but my previous address is still in my account. My new address has been connected and activated but my old address is still showing? Any reason why? 

AGL Moderator
0 Replies 77 Views

Hi b_2243, Thanks for reaching out. Does the old property still show as connected or does it show disconnected? Usually, once the service for a property is disconnected it shows up on your profile as "Disconnected" for a few weeks and then gets subsequently removed from your profile. This is to help with accessing bills and payment data after you've moved out from a property. Hope this helps. Cheers, Deepesh