Kazza69's latest conversations

Kazza69 Conductor
12-10-2023

Re: No one at the 131245 call centre

Hi David,sorry for the late reply. I ended up buying the same modem that AGL uses as dodo wanted their modem back. I got it cheaper online,brand new but made sure it was the exact Tp-link modem model. Anyway,there was a delay in hooking it up as I didn’t have the spare time available until the weekend. On Thursday the 29th of September I got a phone call from someone from AGL mobile asking about my modem issues. I had my phone switched on at work as I was standing in for management who were away ...
7 Replies 1 Like
Kazza69 Conductor
17-09-2023

Double charged on provider change over date

On the 29/8 I got a confirmation text saying that my electricity transfer is scheduled for the 4/9 then on that day I got a text saying Reminder your electricity connection will take place in the next 5 days then on the 5/9 I got a text saying-your electricity transfer has been completed. I can still access my account with my previous supplier and it shows the last day they charged me for electricity was on the 4/9 so I called them ( they answer the phone there) and they said that the reason for ...
1 Reply 0 Likes
Kazza69 Conductor
17-09-2023

Re: No one at the 131245 call centre

Well,I posted my account number in a PM as I was asked to so my situation could be looked into more but no reply so I guess you don’t get supported here either  AGL you need to do better with your customer service or we will all be leaving in droves. Anyhow,my current situation will be mute as I spoke with Dodo and they want their modem back however I have purchased the exact same modem that you use via the internet ( not sure if I’m allowed to mention the site) brand new and much cheaper than ...
7 Replies 0 Likes
Kazza69 Conductor
12-09-2023

Re: No one at the 131245 call centre

Hi David,thank you for replying  I am using the modem from my previous supplier which is a Huawei. It has connected but the download speed is very low so I was asked by tech support to sign into the modem so they could check what setting it had connected to. At first I couldn’t get in using the 192.168.1.1 but when I changed the wifi to 5G on my devices I was able to connect with the modem and get into it to see how it had connected. I was told it had to be the ADSL frequency but that was showi ...
7 Replies 0 Likes