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  • by ChrisE_AGL
‎05-02-2026 11:51 AM

VPP battery control

‎05-02-2026 11:51 AM
Would like to here from Sigenergy battery owners who are using the AGL VPP or AGL staff themselves. Does the VPP lockout certain functions on the Sig app ? I will soon be on the VPP and like to autom...
by Pattent in Solar, Batteries & Electrification
‎05-02-2026 11:51 AM
Show results in replies (2)
  • Hi @Pattent  We’ve temporarily paused onboarding Sigenergy batteries while we work through ...
  • Hi @Mal_1  I responded to your other comment, but will share that here for others benefits ...
‎16-02-2026 11:43 AM

Wrong billing period on Overview

‎16-02-2026 11:43 AM
I have a monthly bill (electricity only), and it still shows as such in my settings.   But on the Overview main page which usually shows that month's usage,  the Cost To Date is curren...
by MichelleH1 in Energy - General
‎16-02-2026 11:43 AM
Show results in replies (2)
  • Hi @MichelleH1  That is unusual, there are a few things that I'd like to check with you reg...
  • Hi @MichelleH1  I'm glad to hear this is all fixed up for you.  My absolute pleasur...
‎04-03-2026 06:20 PM

Gas & Elec

‎04-03-2026 06:20 PM
Hi there, Please can you review our Gas & Electricity bills and confirm we are on the the best plans AGL currently have for our area. We are looking at other suppliers to compare rates. Look forw...
by Eleda66 in Energy Accounts & Plans
‎04-03-2026 06:20 PM
Show results in replies (1)
  • Hi @Eleda66  Thank you for reaching out. You'll be able to Compare your Energy Plan on our ...
2 weeks ago

Want a chance to WIN an electric vehicle?

1 Like
2 weeks ago
1 Like
of course i do   i already have the app and have logged on (after considerable lack of success on an android device that isn't my "phone")   my question:  how do i know i am entere...
by scruffy1 in AGL App
2 weeks ago
Show results in replies (1)
  • Hi @scruffy1  If you are already an existing customer, you'll need to 'add a service', if y...
‎13-03-2024 04:09 PM

Scam alert

‎13-03-2024 04:09 PM
I received calls this afternoon claiming to work on behalf of AGL offering a switch to a newer cheaper plan. They did not seem professional and did not try to verify my identity first. I checked with...
by Kate81 in AGL Website
‎13-03-2024 04:09 PM
Show results in replies (2)
  • Hi @Ronshar  We do our best to shut down scam caller numbers. It's unfortunate this one has...
  • Hi @vgz878, our Scams, Fraud and Online Safety page has more details on how to ...
‎20-03-2026 04:35 PM

Normalised Demand To Be Explained

‎20-03-2026 04:35 PM
How is Normalised Demand calculated?  For example: Is Normalised Demand the instantaneous total to the property at any time, including both General and T33 Hot Water use? How does normalisati...
by FrankJ in Energy Accounts & Plans
‎20-03-2026 04:35 PM
Show results in replies (1)
  • Hi @FrankJ  I'm sorry for the delay in responding to this thread. I wanted to make sure I w...
‎12-02-2026 02:30 PM

Daylght saving hours

‎12-02-2026 02:30 PM
With a smart meter paying peak, shoulder & off rates do we work on one hour ahead of EST to get our best rate?
by Phil7 in Energy Accounts & Plans
‎12-02-2026 02:30 PM
Show results in replies (1)
  • Hi @Phil7  Thank you for your post.  My apologies in not responding, I had seen tha...
‎12-03-2026 05:56 PM

How exports are calculated under battery rewards p...

‎12-03-2026 05:56 PM
Hi all   Just signed up to the battery rewards program and trying to understand how exports are calculated during 5-9. I’m trying to understand so that I avoid over exporting (Max 1560Kw over ...
by Anybody in Energy Accounts & Plans
‎12-03-2026 05:56 PM
Show results in replies (2)
  • Hi @Anybody  Thank you for your post.  You'll be able to track the amount of your e...
  • Hi @Ash23  Thank you for your question. Any export between the 5pm-9pm window is include...
‎05-03-2026 10:06 AM

Help needed

‎05-03-2026 10:06 AM
We have a + balance & + sold to the grid on our app,what doesthis mean?
by JUDE4744 in Solar, Batteries & Electrification
‎05-03-2026 10:06 AM
Show results in replies (1)
  • Hi @JUDE4744  Thanks for your post.  If you are on the on the Overview page, I pres...
‎11-03-2026 10:21 PM

Disconnected

‎11-03-2026 10:21 PM
Hi  Without my concern AGL disconnected my electricity and gas connection and debited the final bill . I didn’t requested for a disconnection yet . 
by RakeshPillai in AGL App
‎11-03-2026 10:21 PM
Show results in replies (2)
  • Hi @RakeshPillai  If you haven't organised to move out of the property, it could be an inst...
  • Hi @RakeshPillai  I have responded to your message regarding this.  Thanks, Chris
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