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09-07-2026
10:27 AM
1 Like
Anyone else receive a "new billing rates" email on 7 July saying that the rates would change THE VERY NEXT DAY - 8 July - and the daily access fee went from 93cents a day to $2.45...and I'm a new cus...
by
BJW_NSW
in Energy Accounts & Plans
09-07-2026
10:27 AM
Show results in replies (4)
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Hi @BJW_NSW I know it can be concerning when the only information regarding the situation ...
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Hi @BJW_NSW I apologize for the delay in my response. This is an error that had happene...
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Hi @BJW_NSW I'm keeping track of the threads and messages for individuals that are facing ...
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Hi @Zed67 I understand the feelings of annoyance and frustration. I've been chasi...
05-02-2026
11:51 AM
Would like to here from Sigenergy battery owners who are using the AGL VPP or AGL staff themselves. Does the VPP lockout certain functions on the Sig app ? I will soon be on the VPP and like to autom...
by
Pattent
in Solar, Batteries & Electrification
05-02-2026
11:51 AM
08-07-2026
08:24 AM
1 Like
Show results in replies (9)
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Hello everyone. I want to first off apologize for the delay in my response, I've as previo...
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Hi, @Denbarb, @Robbocoupe, @Pointwilliams and @Bjh Thank you for expressing concern. There...
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Hi @Tilly If you are referring to the 'Cost So Far' section on the overview tab being diff...
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Hi @Mark65, @NVP and @EvaH Our team is across this; there is a pause on data being s...
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Hi @andrewthomp Thank you for sharing your experience. I understand the concern with ...
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Hi @TrevorL While it may show estimated usage currently, once we get the data through to y...
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Hi @wobbegong and @DFB I appreciate that it is frustrating seeing this error message...
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Hi @Dpek Our team is working on resolving this issue. I apologize for the inconveni...
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Hi @gordon57 I'm sorry that your initial experience hasn't been as smooth. The da...
11-05-2026
08:05 AM
We already have "Smart metre" but AGL has been billing us based on estimates. (Both start metre read and end read are estimates.) I want to submit my metre reading but AGL does not accept it because...
by
tuchida
in Meters & Connections
11-05-2026
08:05 AM
11-11-2025
03:58 PM
The idea of free three hours of energy to use the abundance of mid day energy. But to many variables. How about this idea 💡 When the Retailer is experiencing an abundance of energy wh...
by
HLF
in Solar, Batteries & Electrification
11-11-2025
03:58 PM
Show results in replies (5)
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Hi @Tony101 It's important to clarify that there are two plans that include the three hour...
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Hi @Dennissmith-195 Thank you for your post. At this point in time, this plan is ...
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Hi @Swimmers4, If you are referring to the Solar Sharer Offer, that is different to the Th...
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Hi @HLF As there was a growing confusion across multiple sources regarding the plans avail...
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Hey @HLF, As Lester mentions in his later post, we did launch "Three for Free' in ...
06-07-2026
12:25 PM
Hi team, I can see my usage (what I bought) on the app and website but since July 2nd, I am seeing "--/kwh" for my feed in tariffs even though in the hourly section I can see my exports are being re...
by
dvash27
in AGL Website
06-07-2026
12:25 PM
Show results in replies (4)
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Hi @Lester You are spot on, while not exclusively a regional issue there is currently an i...
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Hi @dvash27 Thank you for your post and I can understand the concern for wanting to make s...
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Hi @Bjh I appreciate your concern and can advise that I have raised this as more instances...
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Hi @DarrenE This has been raised. From the information I have there is a block on...
13-03-2024
04:09 PM
I received calls this afternoon claiming to work on behalf of AGL offering a switch to a newer cheaper plan. They did not seem professional and did not try to verify my identity first. I checked with...
by
Kate81
in AGL Website
13-03-2024
04:09 PM
10-07-2026
09:26 PM
Folks, Based on this official news: h t t ps://w w w.energy.gov.au/news/new-energy-plan-daily-window-free-electricity How to verify if my Electricity is free for 3 hour...
by
AGL-CustomerX
in Managing Your Energy
10-07-2026
09:26 PM
23-04-2026
12:45 PM
1 Like
of course i do i already have the app and have logged on (after considerable lack of success on an android device that isn't my "phone") my question: how do i know i am entere...
01-08-2026
09:35 PM
Since being advised of AGL NBN changing to Aussie Broadband my internet speeds have dropped significantly. I have done all the usual checks. Is this deliberate by AGL?
by
Woodchopper
in Internet - General
01-08-2026
09:35 PM
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