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  • by Lester
‎09-09-2023 07:35 PM

Night Saver EV Plan

‎09-09-2023 07:35 PM
I am struggling to find out more information around the Night Saver EV Plan. Does anyone know if there are any Solar Feed in Tariff's with this plan if you already have Solar connected to your house...
by Gman_23 in Electric Vehicles
‎09-09-2023 07:35 PM
Show results in replies (1)
  • Yes they can Amanda5.   "Things you should know" at the bottom of Natalies reply above . . ....
‎10-03-2025 01:23 PM

?Spam/scam/phishing emails

‎10-03-2025 01:23 PM
Hi, I've received two emails in the past couple of days, supposedly from AGL (the email addresses almost appear convincing) with the subject lines: "A final warning about closing your account" The e...
by GlendaH in Energy Accounts & Plans
‎10-03-2025 01:23 PM
Show results in replies (3)
  • Hi @Yelland sure Anne, no problems. AI (artificial intelligence) type software is gettin...
  • You're welcome Anne . . . keep safe online, and trust your email server / platform will eventually ...
  • @Yelland it will never stop now, and can't be stopped. Much like the post reply above yours, ...
‎27-05-2025 05:46 PM

A heads up to take photos at the end of your billi...

‎27-05-2025 05:46 PM
As per my other post in regard to our energy bill doubling/tripling out of nowhere. Luckily, I took a photo a few days after the meter read. I initially phoned AGL, spoke to a consultant about ...
by Sin in Energy - General
‎27-05-2025 05:46 PM
Show results in replies (2)
  • Or better still (if you don't mind doing it), just open the phone app and put your meter reading st...
  • Just another tip re your reply . . . Not sure where you are, but sometimes people are better off w...
‎02-06-2024 11:15 AM

2024 Government Rebate Refund

‎02-06-2024 11:15 AM
It is current AGL policy not to refund a government rebate to the consumer. Can AGL advise if the two rebates (QLD and Federal)  announced for 2024/25 are to be retained by AGL or will the consu...
by jeffreysol in Energy - General
‎02-06-2024 11:15 AM
Show results in replies (5)
  • @brissiebird48 as per this reply I made the other day . . .    https://neighbourho...
  • See reply in your other post. https://neighbourhood.agl.com.au/t5/AGL-Rewards/How-to-obtain-the-10...
  • Assuming you are in QLD. Unless you are in an embedded network, it should be automatic . . . &nbs...
  • brissiebird48, the WA govco did that over there too, from news reports some time ago, dramatically ...
  • Hello @Savanne23,    Thank you for reaching out!    All residential hou...
2 weeks ago

Solar panel generation reducing once batteries are...

2 weeks ago
Had solar and batteries installed mid-year 2025. Since about September / October, it appears that, once the batteries have reached their full charge, the solar panels electricity generation falls awa...
by John64 in Solar, Batteries & Electrification
2 weeks ago
Show results in replies (1)
  • .. Your solar / battery provider for sure first up. They are responsible to do the commissioning ...
‎25-03-2025 08:36 PM

What does flashing R mean on Mk10D?

‎25-03-2025 08:36 PM
Hiya,  could someone please tell me what a flashing R means on Mk10D meter? I have a Fronious system with 20 panels which had been running fault free for over 5 years.    Backstor...
by Jaffas124 in Meters & Connections
‎25-03-2025 08:36 PM
Show results in replies (2)
  • @Jaffas124 not sure if this will help, it could be a start. A google of > what does f...
  • @Jaffas124 no problems, hopefully that can help tie down the issue. Good luck.
‎31-08-2020 07:39 PM

Impossibly high bill - and no options provided exc...

9 Likes
‎31-08-2020 07:39 PM
9 Likes
BACKGROUND Let me set the scene. We are two people in a house (in our sixties) and our electricity bill has been around $1000 each quarter for over 12 months. Around 50-60 kWh average daily usage. N...
  • Tags
  • bills
  • incorrect
  • overcharge
  • smart meters
  • unacceptable
by JeffreyT in Energy Accounts & Plans
‎31-08-2020 07:39 PM
Show results in replies (5)
  • @ronlyw0197 you might be confused as to an estimated bill, and estimated data used to calculat...
  • Neil, all right for you to not discuss this further if you wish . . . I feel it is good to know wha...
  • The NEM data (edit for clarification - adjusted to reflect AGLs chargeable 30 minute intervals) is ...
  • Neil, splitting hairs much ? Are you saying a client that wants to have access to data to use to c...
  • Neil, for your precise needs, I have edited my reply. It was clear people referring to that data, ...
‎12-10-2025 06:21 PM

Best time

‎12-10-2025 06:21 PM
I want a simple answer. If the sun is shining is it OK to use our appliances or still best to wait for the low period with my smart meter set up. I export alot of solar energy. More than I use so my ...
by JM58 in Solar, Batteries & Electrification
‎12-10-2025 06:21 PM
Show results in replies (1)
  • @JM58 the sun is free !! You can't beat that !! In general I'm sure your free solar is best u...
‎11-09-2025 10:56 AM

After meter reconfiguartion

1 Like
‎11-09-2025 10:56 AM
1 Like
Hi, I was told by an email to wait for my smart meter reconfiguration next 10 business days after the solar panel installation recently.  My question is, after the meter reconfiguration is done,...
by Jie_Zhang in Solar, Batteries & Electrification
‎11-09-2025 10:56 AM
Show results in replies (2)
  • Very often people do get big increases in bills . . . it all really depends on what sort of tariff ...
  • You can expect a big increase in charges when you get a smart meter. I have tried to find out why t...
‎08-04-2025 02:11 PM

Feed in tariff wrong?

‎08-04-2025 02:11 PM
My FIT (in SA) is supposed to be 10c/kWh for the first 10 kWh and then 4c/kWh thereafter. The AGL app shows for one day, I sold 13.61 kWh but only got paid $1.00. Shouldn't I have been paid 10c * 10 ...
by AnWe in Energy Accounts & Plans
‎08-04-2025 02:11 PM
Show results in replies (3)
  • .. Some good advice there . . .   "Review Your FIT Agreement: Carefully re-read your Feed-i...
  • Ah, glad it was easily solved, and will be adjusted next bill. I was never on solar savers, didn't...
  • It turns out that I changed my plan to one with a different FIT mid-billing cycle, and as a result,...
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