Logo
  • Neighbourhood
  • AGL
Help & Support
  • Energy
    • Energy Accounts & Plans
    • Meters & Connections
    • Solar, Batteries & Electrification
    • Managing Your Energy
    • Energy - General
  • Internet
    • Internet Accounts & Plans
    • Modems & Hardware
    • Internet - General
  • Mobile
    • Mobile Accounts & Plans
    • Mobile - General
  • Website & App
    • AGL App
    • AGL Website
    • AGL Rewards
  • Groups
    • Electric Vehicles
      • Forum
      • Knowledge Base
    • AGL's Solar Grid Saver Trial
    • EV Smart Charging Trial
    • Peak Energy Rewards
      • Forum
    • Electrify my home --- Electrify Now ™
      • Forum
  • Ideas
    • AGL App Ideas
    • "My Account" Ideas
    • Neighbourhood Ideas
    • AGL Internet Ideas
    • AGL Mobile Ideas
    • AGL Energy Ideas
    • General Ideas
    • Delivered Ideas
  • Neighbourhood
  • >
  • Search

Search on Neighbourhood

How can we help you?

Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Posts
  • Users

Search on Neighbourhood

Showing results for 
Search instead for 
Did you mean: 
Search Options
  • Subscribe to RSS Feed for this Search
Advanced Hide Advanced
Advanced Search Options
Search Modifiers:
You can apply modifiers to the terms you enter in the search field.
Use quotes to search for an "exact phrase".
Use the plus sign to search for +one +or +more +words.
Use the minus sign to -exclude -certain -words from your search.
Limits search results to topics that have no replies.
  • by Xander-AGL
‎02-06-2024 11:15 AM

2024 Government Rebate Refund

‎02-06-2024 11:15 AM
It is current AGL policy not to refund a government rebate to the consumer. Can AGL advise if the two rebates (QLD and Federal)  announced for 2024/25 are to be retained by AGL or will the consu...
by jeffreysol in Energy - General
‎02-06-2024 11:15 AM
Show results in replies (3)
  • Hi Jeffrey, thank you for reaching out. It's not our policy to withhold refunds or rebates from o...
  • @brissiebird48 as per this reply I made the other day . . .    https://neighbourho...
  • Hello @Savanne23,    Thank you for reaching out!    All residential hou...
‎30-07-2020 11:46 AM

Calls from AGL energy (03) 8613 9353

‎30-07-2020 11:46 AM
I have received multiple calls this week from the phone number (03) 8613 9353.  When I picked the phone call, there was silence for more than few seconds and then, caller introduced herself a...
  • Tags
  • scam
  • spam
by indyfromoz in Energy Accounts & Plans
‎30-07-2020 11:46 AM
Show results in replies (2)
  • Hi @Kaos - this number does appear to be one of the numbers our outbound credit team uses for colle...
  • Hi @indyfromoz . This is a genuine AGL number and not a scam. However, it's certai...
‎26-07-2017 11:46 AM

Solar feed in tariff

‎26-07-2017 11:46 AM
Hi. It's my understanding that the rate for the solar feed in tariff in Victoria is being increased as at 1st July. Can someone confirm that this has actually happened, and if so, what the actual rat...
by shazz059 in Solar, Batteries & Electrification
‎26-07-2017 11:46 AM
Show results in replies (2)
  • Hi @BENTLEY-HOWARD we have plans available that may offer you a better feed in tariff than the rate...
  • Hey KC8,   Thank you for getting in touch!   I'm happy to confirm that our fe...
‎09-12-2023 12:38 PM

efficient use of energy - real time monitoring (Pe...

1 Like
‎09-12-2023 12:38 PM
1 Like
agl seems keen to have me Join AGL Peak Energy Rewards and you could get bill credits for reducing your home energy use during peak times, when the grid needs a helping hand.   it's a leap o...
by scruffy1 in Peak Energy Rewards
‎09-12-2023 12:38 PM
Show results in replies (2)
  • Hi @scruffy1 - thank you for your post. If you have the AGL app, you can see updates daily with y...
  • @scruffy1 - Although your digital meter does measure your usage live, the data is only sent to...
‎09-06-2023 05:39 PM

How to combine two properties on one account

‎09-06-2023 05:39 PM
I have two properties. One I live in and a holiday place. Both have AGL accounts, but I only see one account when I log into the AGL MyAccount.  How do I add the second property, so I can see th...
by RN1714 in Energy Accounts & Plans
‎09-06-2023 05:39 PM
Show results in replies (1)
  • Hi @DM2 - thank you for reaching out. You can add another property to your AGL account online thr...
‎12-03-2024 11:36 AM

Resolution disputed account

‎12-03-2024 11:36 AM
A/c 7096228270,Gas Management Huon Park have sent 2 photos of meters from 23/2/24 again on8/3/24 ,disputed $2161.28,have spoken with 4 people in resolution ,Building has shared boiler ,gas is only us...
by MJB85 in Energy Accounts & Plans
‎12-03-2024 11:36 AM
Show results in replies (1)
  • Hi @MJB85 - thank you for reaching out. Your account has been assigned to one of our resolutions ...
‎29-12-2023 06:33 PM

Solar panels turning off

‎29-12-2023 06:33 PM
Hi, We have a 6.6 kw system with a good we inverter. I am finding that our panels are shutting down or being turned off in the middle of the day right when our hws is reheating. This means we are no...
by jbarr5600 in Solar, Batteries & Electrification
‎29-12-2023 06:33 PM
Show results in replies (1)
  • Hi @jbarr5600 thank you for reaching out - we are unable to see from our end why your panels may be...
‎13-12-2023 05:06 PM

Can authorised user use the AGL app?

‎13-12-2023 05:06 PM
My husband is the main account holder on our agl account and I have been added as an authorised user. How can I use the agl app to view our energy use? It’s saying the account is registered to someon...
by Alevia in Energy Accounts & Plans
‎13-12-2023 05:06 PM
Show results in replies (2)
  • Hi @Alevia, thank you for your message.   @NeilC above is correct, being an authorised cont...
  • @Alevia Being an authorised user only means that you can ask questions and get details etc. Log i...
‎15-01-2024 12:10 PM

Meter read details

‎15-01-2024 12:10 PM
Wondering why AGL have removed the Meter Reading from Bills? I always have compared your reading to my own, in the past. I just get a dollar figure now without any justification. We have a Smart Mete...
by les_taylor in Meters & Connections
‎15-01-2024 12:10 PM
Show results in replies (1)
  • Hi @les_taylor - this is due to the different way usage is calculated using a smart meter.  ...
‎08-12-2023 04:43 PM

Peak & off peak rate for electrical bill

‎08-12-2023 04:43 PM
Can someone help me with the peak & off peak rate for electrical Agl charge on Qld? My bill show Nov demand  4pm~9pm weekdays and weekends @ $0.1385 General usage at all times @...
by Lena in Energy - General
‎08-12-2023 04:43 PM
Show results in replies (1)
  • Hi Lena, thank you for reaching out. The distributor in QLD, Energex, is responsible for setting ...
    • 1
    • 2
    • 3
Sort by Filter
118 results
Sorted by
Best Match
  • Date
  • Views
  • Likes
  • Replies
  • Best Match
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Residential
  • Residential home
  • Electricity and gas
  • Internet
  • Mobile
  • Solar and batteries
  • Electric vehicles
  • Smart home
  • Moving house
  • Carbon neutral
  • Loyalty
Business
  • Business home
  • Small and Medium enterprise
  • Commercial and Industry
Help
  • Help and Support
  • Neighbourhood , opens in a new window
  • Contact Us
About
  • About AGL
  • Who We Are
  • Sustainability and Industry
  • How We Source Energy
  • Careers
  • Investors
Quick links
  • My Account
  • AGL for Business
  • AGL Discover , opens in a new window

  • Privacy Policy
  • Cookies Notice
  • Terms and Conditions
  • Legal Notices
  • ABN 74 115 061 375
  • opens in a new window
  • opens in a new window
  • opens in a new window
  • opens in a new window
  • opens in a new window

© 2025 AGL recognises the Aboriginal and Torres Strait Islander peoples as the Traditional Owners of the lands on which we work, and we acknowledge those communities' continuing connections to their lands, waters and cultures. We pay our respects to their Elders past, present and emerging.