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indyfromoz Switched-on
21-01-2021

Re: Calls from AGL energy (03) 8613 9353

This has started to happen again, unfortunately. First instance -- Yesterday I received a call from this number... I was asked to "verify" my last name which I did. I was then told everything checks out fine and all my details are up-to-date. The caller assured me there will no more calls ever. Fast forward to 5 mins ago - Same number, 8 seconds of silence and I hung up! I do not understand if something is badly broken in AGL Energy customer service or this is a scam? I do not understand why t ...
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indyfromoz Switched-on
30-07-2020

Calls from AGL energy (03) 8613 9353

I have received multiple calls this week from the phone number (03) 8613 9353. When I picked the phone call, there was silence for more than few seconds and then, caller introduced herself as "Calling from AGL Energy as their is a problem with your account". She started by telling me that "this call will be recorded for monitoring and coaching purposes" making it sound really genuine. She then asked me to verify my details before she could tell me what the problem is. I asked her to give some id ...
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