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  • by Spectral
‎30-07-2020 11:46 AM

Calls from AGL energy (03) 8613 9353

‎30-07-2020 11:46 AM
I have received multiple calls this week from the phone number (03) 8613 9353.  When I picked the phone call, there was silence for more than few seconds and then, caller introduced herself a...
  • Tags
  • scam
  • spam
by indyfromoz in Energy Accounts & Plans
‎30-07-2020 11:46 AM
Show results in replies (3)
  • Yep got a call from this number - think I'm getting Scammed too
  • Hi @indyfromoz . This is a genuine AGL number and not a scam. However, it's certai...
  • Hi @Kaos - this number does appear to be one of the numbers our outbound credit team uses for colle...
‎05-06-2021 06:36 PM

AGL app and actual usage and feed in mismatch

‎05-06-2021 06:36 PM
Ok, I have just switched over to AGL. Hopefully I don't regret it. My issue is that the app is showing completely different data than what it actually is.. Let's use the 3rd of June, first day of da...
  • Tags
  • AGL app data not correct.
by Strega in Energy Accounts & Plans
‎05-06-2021 06:36 PM
Show results in replies (2)
  • I have had solar for many years, all with AGL. I have noticed Credits steadily decline - for the fi...
  • @Binoj_Mathew    The formula is very simple Solar Generated - Solar Exported = Solar U...
‎08-07-2019 09:32 PM

No longer able to download CSV data

2 Likes
‎08-07-2019 09:32 PM
2 Likes
I used to be able to go into my usage and download my usage data in 30 minute intervals each time my meter was read. The AGL website would also graph the daily usage. But now it just shows quarterly ...
by DanF in AGL Website
‎08-07-2019 09:32 PM
Show results in replies (2)
  • I have the same problem. Is the matter resolved?    
  • @suds , if you visit My Account and click on the Usage tab, you'll be able to click this icon ...
‎30-06-2021 11:26 AM

Transfer Credit into our Bank Account.

2 Likes
‎30-06-2021 11:26 AM
2 Likes
Instead of holding onto our solar credits till next bill, transfer them directly into our bank accounts. It is our money.
  • Tags
  • Credit Options
by Spectral in Delivered Ideas
‎30-06-2021 11:26 AM
‎23-06-2021 12:26 PM

AGL electricty

‎23-06-2021 12:26 PM
Hello, To my surprise and the builder of my house, I've was sent an electricity bill yesterday. I thought I might be getting a huge refund from AGL Energy myself, as I got a bill earlier this year ...
by Spectral in Meters & Connections
‎23-06-2021 12:26 PM
Show results in replies (1)
  • @David_AGL    What the **bleep** is going on? I received an email from AGL calling m...
‎19-06-2021 09:33 AM

do i need to register a new invertor

‎19-06-2021 09:33 AM
our old invertor failed so we had a new one installed by a licenced installer but ever since we are not generating the solar power we used to. we have 21 panels. we have had the installer return and ...
by Spectral in Solar, Batteries & Electrification
‎19-06-2021 09:33 AM
‎26-06-2021 02:05 PM

not getting email bills

‎26-06-2021 02:05 PM
I have been receiving my quarterly agl energy bills by email until June 2021.  This month I received no email and instead got a text telling me that my energy bill was overdue.  I check my ...
by Spectral in Energy Accounts & Plans
‎26-06-2021 02:05 PM
‎28-06-2021 11:36 AM

measuring solar output and usage

‎28-06-2021 11:36 AM
It would appear, like others, I would like to know how much energy i am producing and using from my panels in my home. Paying for this info defeats the purpose of installing solar. I can only compare...
by Spectral in Solar, Batteries & Electrification
‎28-06-2021 11:36 AM
‎30-06-2021 08:57 AM

Late payment

‎30-06-2021 08:57 AM
My lateness in payment is that until I had reminder on phone with sms. I went searching for the bill which I have been waiting for and found it in Spam. I apologise
by Spectral in Energy Accounts & Plans
‎30-06-2021 08:57 AM
‎16-06-2021 12:00 PM

Double payment

‎16-06-2021 12:00 PM
Hi, this is Siyi, I just saw my final bill was overdue this morning despite I have set the direct debit, so I clime to make the payment manually. However I can see from my bank account that it is dou...
by Spectral in AGL Website
‎16-06-2021 12:00 PM
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