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‎28-01-2025 03:02 PM

Just been told they are moving me to monthly billi...

‎28-01-2025 03:02 PM
I have just received an email advising that without consultation AGL is moving me to monthly billing.  I don't want it.  I want to stay on quarterly.  I do not want the hassle of p...
by Davidmyer in Energy Accounts & Plans
‎28-01-2025 03:02 PM
Show results in replies (9)
  • Hi Davidmyer, If monthly billing is not for you and you’d prefer to remain on quarterly b...
  • Hello,   I've been sent a similar email but told that I'm moving to monthly billing b...
  • Yes you can stay on quarterly (or two monthly) - just tell them and they will put you back on w...
  • Is this electricity or gas ? Or both ?   Monthly billing or quarterly billing SHOULD be o...
  • ...lways switch back to quarterly billing. However, many customers find that monthly billing helps them b...
  • I too was changed to Monthly.  An hour later I looked into my online account and switched i...
  • ...ower prices are getting that high now that people on quarterly that are struggling might find it hard t...
  • ...dmin costs that doing monthly would accrue their way.  No way for this old chook.  I went o...
  • Thank you for your quick fix. I received my email today TELLING ME that i was being put on monthly...
‎30-11-2024 10:32 AM

Returned to quarterly billing

‎30-11-2024 10:32 AM
I have a tad of confusion happening now, let me tell you the tale of what and why. I received the email telling me that I am now on a monthly bill cycle, i'm sure we all received it, but I like the quarterly...
by ozbloke in Energy Accounts & Plans
‎30-11-2024 10:32 AM
Show results in replies (2)
  • You must have pushed the quarterly bills button twice !! 😛 I am fairly sure only monthly o...
  • ...o a service person. I explained the problem and she assured me that I am on quarterly billing, I s...
‎05-04-2024 12:05 PM

Quarter to monthly accounts

‎05-04-2024 12:05 PM
My account from 4/12 to 2/3 was the highest ever $591.50.My monthly account from 3/3 to 2/4 is $167.92. If this trend continues my transfer from quarterly to monthly accounts will cost me more. I h...
by cousbob in Energy Accounts & Plans
‎05-04-2024 12:05 PM
Show results in replies (1)
  • ...bsp;(Noted though you were on monthly, so possibly have a digital meter which should not require r...
‎07-10-2025 10:10 AM

Another email quarterly to monthly billing

‎07-10-2025 10:10 AM
...igital meter to monthly. As you have a digital meter at your premises providing timely electricity usage data, you will start receiving your AGL electricity bills monthly instead of quarterly. Why Monthly...
by Lester in Energy Accounts & Plans
‎07-10-2025 10:10 AM
Show results in replies (1)
  • .. Although needing to opt out is not ideal, the online and app account info came up quarterly a...
‎28-06-2024 11:16 AM

My gas billing changed to monthly without my conse...

‎28-06-2024 11:16 AM
I am on Quarterly Billing for my gas account but I entered the meter read for gas on AGL app and usage screen changed to monthly cycle, AGL chat representative apologized and said nothing can be d...
by aussievet in Energy - General
‎28-06-2024 11:16 AM
Show results in replies (2)
  • Hi aussievet,   Thank you for reaching out.   Your transcript will be recorded on...
  • Thanks for your response Megan. Both the website and App are  now showing the correct Quaterl...
‎31-07-2023 12:48 PM

My Monthly Electricity Bill is 2 weeks late

‎31-07-2023 12:48 PM
My electricity bill should be sent monthly by email. The period ended on July 17, 2023 but I have not yet seen the bill--today is 31 July. Looking at my account, the bill projection looks like a quarterly...
by SPMFaulco in Energy Accounts & Plans
‎31-07-2023 12:48 PM
Show results in replies (1)
  • Sure, Natalie  Thanks 
3 weeks ago

I changed back to quarterly

3 weeks ago
I received notification that my billing was being changed to monthly so I went in and changed it back to quarterly on the app. I should be receiving a bill for this quarter around now but when I l...
by Kenzie03 in AGL Website
3 weeks ago
‎21-04-2021 08:25 AM

Monthly Billing

‎21-04-2021 08:25 AM
Now that my billing is monthly instead of quarterly, I like to know whether if the rates have been adjusted accordingly. In the past, I received 3 different rates, depending on my consumption and t...
  • Tags
  • billing
  • help_monthlybilling
  • monthly
  • observations
  • preferences
by Pixie in Energy Accounts & Plans
‎21-04-2021 08:25 AM
Show results in replies (1)
  • @Pixie ,   You have the option to go back to quarterly billing if you prefer: Take a...
‎27-12-2022 01:40 PM

Monthly Billing

‎27-12-2022 01:40 PM
Hi, I have been trying to get the monthly billing on my account turned off for months. As a business the small monthly bills are a pain and I would much prefer quarterly. I have followed the o...
by HereticsHaven in Energy Accounts & Plans
‎27-12-2022 01:40 PM
‎01-03-2023 03:14 PM

I would like to revert back to quarterly billing t...

‎01-03-2023 03:14 PM
by PRINCE75teddy in AGL Website
‎01-03-2023 03:14 PM
Show results in replies (4)
  • Me too! My elec account was set to monthly by the system, but I prefer the original quarterly. W...
  • I used to pay quarterly too, then AGL [without notice] changed it to monthly and now, suddenly I g...
  • Hi Slymeat,    If monthly billing is not for you and you’d prefer to remain on quarterly...
  • ...hat you had not received any notifications in regards to your billing frequency changing to monthly a...
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